Support Center


Answers to frequently asked questions from Producers about selling in FreshSpoke's marketplace.

What are tags?
A tag is a word or phrase that describes your product such as gluten free or organic. Buyers may filter their search using these same words or phrases so...
Mon, 13 Mar, 2017 at 11:55 AM
What's the difference between a follower and a favourite?
A follower receives updates from shops followed where as a favourite is stored in buyer's profile for easy access.
Fri, 22 Jul, 2016 at 12:29 PM
Is my farm considered a producer?
If you are growing/producing your own food products at a quantity appropriate for the wholesale market then yes, FreshSpoke would consider you a producer.
Fri, 5 May, 2017 at 11:23 AM
How do I size my image?
There is a free program online called IPiccy. You can upload an image onto this program, click resize image, and punch in the dimensions you want for yo...
Mon, 7 Nov, 2016 at 2:38 PM
What is a permalink & what can I do with it?
A permalink provides you with a quick way to link your customers to your shop in FreshSpoke from any of your online channels. 
Sat, 30 Jul, 2016 at 10:58 AM
When is the mobile app going to be released?
The mobile app will be released December 1st
Mon, 7 Nov, 2016 at 3:08 PM
What is FreshDispatch(tm)?
FreshDispatch is the delivery/logistics portion of the FreshSpoke Local Food Marketplace. Utilizing FreshDispatch our system (overseen by qualified logisti...
Tue, 21 Mar, 2017 at 2:37 PM
Why can't I publish?
There are many mandatory fields in your shop profile that must be complete before you can save and/or publish your shop. If you try to save without filling...
Tue, 20 Jun, 2017 at 2:55 PM
4. How do I know when I made a sale?
You will be sent an email that informs you of any sales that you have made to date. Also, if you have the mobile FreshSpoke app (being released December...
Mon, 7 Nov, 2016 at 3:09 PM
When will 3rd party delivery be available?
3rd party delivery will begin to roll out in January 2017. We are starting with shared delivery (producers who deliver, delivering for those who don’t) ...
Mon, 7 Nov, 2016 at 3:10 PM